1. Information We Collect

We may collect the following types of information:

• Personal Information (such as your name, phone number, email address, and home or business address) is collected when you book a service, submit an enquiry, or subscribe to updates.
• Service Details related to your cleaning appointments, such as property type, cleaning preferences, and access instructions.
• Payment Information, such as billing address and payment method, is processed securely via our trusted payment gateway.
• Usage Data, including your IP address, browser type, pages visited, and time spent on the site (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services.
• Confirm bookings and send appointment reminders.
• Respond to enquiries or support requests.
• Improve our website and service offerings.
• Comply with legal obligations.

We never sell or rent your personal information.

3. Sharing Your Information

We may share your information only with:

• Our trusted cleaners and service team to fulfil your bookings.
• Third-party service providers (e.g., payment processors, customer support tools).
• Authorities, if required by law, or to protect our rights and the users.

All partners are obligated to protect your data and use it only for service-related purposes.

4. Data Security

We implement appropriate security measures to protect your data against unauthorised access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate information.
• Request deletion of your data (subject to legal or service-related needs).
• Withdraw consent to receive marketing emails.

To exercise these rights, please contact us at Info@urbanshinecleaners.co.uk.

6. Cookies

We use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Please review periodically for updates.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

UrbanShine Cleaners, London, UK
Email: Info@urbanshinecleaners.co.uk
Phone: 07883386903