This Cookies Policy explains how UrbanShine Cleaners (“we”, “our”, “us”) uses cookies and similar technologies on our website https://urbanshinecleaners.co.uk/. By continuing to browse or use our site, you agree to the use of cookies as outlined below.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide insights into how users interact with online services. Cookies allow us to:

• Recognise your device and remember preferences.

   

• Improve navigation and site speed.

   

• Collect information on how our website is used so we can enhance user experience.

You can manage or disable cookies through your browser settings, but please note that some parts of the site may not function as intended if cookies are restricted.

Why Do We Use Cookies?

We use cookies for a number of reasons, including:

• Essential website functions – to keep the website secure, load content, and enable features such as service requests or booking forms.

   

• Performance improvements – to analyse visitor behaviour, traffic sources, and page usage so we can make our website more efficient.

   

• Functionality and personalisation – to remember preferences and provide a smoother browsing experience.

   

• Advertising and marketing – to deliver more relevant ads and measure the effectiveness of campaigns.

   

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the basic operation of our website. They allow you to use key features such as service booking forms and account login. Without them, our site may not work properly.

Examples:

• Session management cookies.

   

• Security and form submission cookies.

   

2. Performance Cookies

These cookies help us understand how visitors interact with our website. They collect aggregated data, such as which pages are visited most often or if users encounter errors.

Examples:

• Google Analytics cookies (_ga, _gid, _gat).

   

• Heatmap or tracking tools for website usage insights.

   

3. Functional Cookies

These cookies allow us to enhance your experience by remembering choices you make, such as language settings, and by enabling interactive features like chat support.

Examples:

• Chat integration cookies.

   

• Preference-setting cookies.

   

4. Advertising & Targeting Cookies

Our website may use cookies set by us or our advertising partners such as Google Ads, Meta Ads (Facebook & Instagram), and other digital marketing platforms. These cookies help us:

• Show relevant ads based on your browsing behaviour.

   

• Measure the performance of our marketing campaigns.

   

• Limit the number of times you see the same advertisement.

   

• Understand user interactions with ads (for example, whether you clicked on an ad and then booked a cleaning service).

   

Examples include:

• Google Ads cookies (_gcl_au, IDE, ANID) – used for conversion tracking and remarketing across Google’s Display Network.

   

• Meta (Facebook/Instagram) cookies (_fbp, fr) – used to deliver targeted advertising and measure ad campaign effectiveness.

   

• Other ad network cookies – placed by trusted third-party partners that assist us in managing and optimising online campaigns.

How Long Do Cookies Stay on Your Device?

• Session cookies – temporary and deleted once you close your browser.

   

• Persistent cookies – remain on your device until they expire or are manually deleted.

Managing and Refusing Cookies

You can manage cookie preferences directly in your browser settings. Options typically include:

• Blocking all cookies.

   

• Allowing cookies only from trusted sites.

   

• Receiving alerts when cookies are set.

   

Please note: disabling cookies may impact your ability to use certain features of our website.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or business practices. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Cookies Policy, please contact us at:
Email: info@urbanshinecleaners.co.uk