Have Questions? We’re Here to Help.
Get answers about UrbanShine’s cleaning services. From what we charge to how we clean, our FAQs help you maintain a spotless, healthy office environment with total clarity and confidence.
Frequently Asked Questions
Have a question about UrbanShine’s cleaning services?
Browse our Frequently Asked Questions to learn about UrbanShine’s cleaning standards, service options, and appointment policies. Get clear, reliable answers so you know exactly what to expect, making your cleaning experience smooth, informed, and perfectly tailored to your needs
Need more help finding answers?
Our friendly team is here to help! Reach out with any questions you may have — we’re happy to assist and help you reclaim a cleaner, fresher space with UrbanShine.
Deciding to hire a cleaner
Choosing a cleaning service can transform your living space and improve your mental and physical well-being. We’re here to answer any questions or concerns you may have about hiring professional home cleaning support.
With Urbanshine Cleaners, you save time, enjoy consistent results, and experience a stress-free clean. Our trained professionals ensure your space is spotless, letting you focus on what truly matters in your daily life.
Yes, all Urbanshine Cleaners go through strict background checks and vetting. We ensure every cleaner is trustworthy, reliable, and qualified, so you feel safe and confident welcoming them into your home.
Urbanshine Cleaners are trained to respect your space and your belongings. With vetted professionals and strong accountability, your home is always in safe, careful hands during every visit.
Get help with cleaning today
Schedule your UrbanShine cleaner today and experience a sparkling home that’s quick, seamless, and dependable.
Reach out to UrbanShine customer care phone. We prioritise urgent requests and can often send a professional cleaner the same day, depending on your location and schedule.
UrbanShine makes it easy to stay in touch. You can message your cleaner directly after confirmation or request our team to assist if you’d prefer. We’ll pass along a message for you.
If there’s a delay, we’ll notify you. But if needed, you can cancel or reschedule by contacting us directly. UrbanShine aims to keep your cleaning stress-free and flexible.
Absolutely. If you face any problem during your clean, contact UrbanShine support immediately. We’re available to address concerns and make things right.
Manage your accounts & bills
Manage your account and bills easily from one dashboard. View statements, receive payment reminders, and stay on track with your finances, streamlining your experience without added stress or confusion.
Your payment is processed before the cleaning takes place. This secures your booking and confirms the service. A confirmation email and receipt will be sent once payment is received.
You can change your registered address anytime in your account settings. Just click on “My Addresses,” enter the new one, and confirm. It updates your future cleanings instantly.
Updating your contact details is quick and easy. Log in to your account, go to “Profile,” make your changes, and save. These changes apply instantly to future communication.
Tips can be added through your online booking receipt. There’s no set amount—just enter what feels right. Cleaners receive the full tip directly and are notified instantly.
Go to your Urbanshine dashboard, choose “Payment Methods,” and click “Edit.” Add your new card details and remove the old one. Your updates will apply immediately.
If your clean didn’t go as expected
If something about your cleaning wasn’t right, reach out. Our team at Urbanshine is here to fix it. Your comfort and satisfaction will always be our priority.
Reach out to us if your cleaning didn’t meet expectations. We’ll assess the situation and may offer a corrective clean or alternative solution to ensure you’re happy with the service.
UrbanShine takes responsibility for accidental damages during service. If something breaks, contact us immediately with photos and details. We’ll assess the situation and resolve it fairly and professionally.
No worries if your cleaner can’t make it. We’ll offer you a trusted replacement cleaner in your area, or you can reschedule at your convenience through your dashboard.
To request a new cleaner, log into your account and select “Change Cleaner.” We’ll match you with another available professional based on your preferences and schedule.
Access & spare keys
UrbanShine ensures secure and simple home access for your cleaning sessions. Share key or entry details with full confidence, your safety and privacy are always our top priority.
Your Housekeeper can access your home using the instructions you provide, whether that’s a key, key code, or concierge. We follow strict protocols to ensure secure, reliable access for every scheduled clean.
Absolutely. Our team is trained to work independently and professionally. Just leave access details when booking, and we’ll handle the rest even if you’re not home during your scheduled clean.
If you choose to provide a spare key, it’s securely labelled and stored in a locked, access-controlled environment. Only authorised team members can retrieve it for your scheduled cleans.
Security is essential. All cleaners are background-checked, trained on privacy policies, and follow strict procedures for entering and locking up homes. Your trust and home safety are always protected.
What Clients Say?
We’re grateful for the inspiring feedback from our clients. Your reviews motivate us to continually enhance our services and ensure you receive the best cleaning experience possible.
Urbanshine Cleaners are professional, punctual, and incredibly thorough. My flat has never looked this spotless! They paid attention to the little things I usually overlook. I’m genuinely impressed with their dedication and will definitely continue using their services regularly. Highly recommended!
Amazing experience with Urbanshine Cleaners. From booking to the final clean, everything was smooth and efficient. The team was courteous, arrived on time, and did a brilliant job with my apartment. They left the place looking immaculate. I’m a happy customer!
I hired Urbanshine Cleaners for a deep clean, and I was blown away by the results. Every surface was sparkling, and the kitchen looked brand new. Their staff was respectful and friendly. I’ll definitely be calling them again for regular cleaning.
Great work by Urbanshine Cleaners! They arrived promptly and handled everything with care. I appreciated their attention to detail and the fresh scent left behind. My carpets and windows looked fantastic. They’ve earned my trust and future bookings without question.
I booked Urbanshine Cleaners on short notice, and they exceeded expectations. The team was friendly and thorough, and my home looked better than ever. Even the tiniest corners were dust-free. Their work speaks volumes about their professionalism and commitment to quality.